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Frequently Asked Questions
Please contact our Customer Support Team at support@ourstore.com for more information!
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to track your package on our website or the carrier's website.
You can find our store locations by visiting the Store Locator page. Simply enter your zip code or city to find the nearest store to you.
Click the account icon in the top right corner of any page. Enter your email and password to sign in. If you have forgotten your password, click the Forgot Password link to reset it.
Standard shipping typically takes 5-7 business days. Express shipping is available for 2-3 business day delivery. Orders placed before 2 PM usually ship the same day.
Yes! We offer free standard shipping on all orders over $50. For orders under $50, a flat rate shipping fee applies.
Absolutely! Once your order ships, you will receive a tracking number via email. You can enter this number on our order tracking page to see real-time updates.
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original packaging with all tags attached. Sale items are final sale.
To exchange an item, please initiate a return for the original item and place a new order for the desired item. This ensures the fastest processing time for your exchange.
Yes, we offer full refunds for items returned within 30 days. Refunds are processed within 5-7 business days after we receive the returned item.