Frequently Asked Questions (FAQs)

Welcome to the Nayab Khatoon FAQ page - your go-to guide for questions about orders, deliveries, returns, and more. We’ve gathered answers to the most common queries to make your shopping experience smooth and effortless.

What is Nayab Khatoon?

Nayab Khatoon is a premium Pakistani women’s fashion brand founded by Junaid Shakeel, specializing in elegant handbags, tote bags, crossbody bags, clutches, and shoulder bags. Every piece reflects style, quality, and craftsmanship designed for the modern woman.

Where are Nayab Khatoon products made?

All products are designed and crafted in Pakistan, with high-quality PU leather and materials sourced responsibly to ensure durability and style.

How long does delivery take?

We offer fast delivery across Pakistan:

  • Lahore: 1–2 working days
  • Other Cities: 2–4 working days
Do you offer international shipping?

Currently, Nayab Khatoon ships only within Pakistan, but we are working to expand globally soon.

How can I track my order?


You can easily Track Your Order Here by entering your order number and email or phone number used during checkout.

What payment methods do you accept?

We accept:

  • Cash on Delivery (COD) – available nationwide
  • Bank Transfer / EasyPaisa / JazzCash – for prepaid orders
Are the prices on the website final?

Yes, all prices listed on nayabkhatoon.com are final and inclusive of taxes. Any ongoing sales or discounts are automatically applied at checkout.

What is your return policy?

We want you to love your purchase! If you’re not completely satisfied, you can request a return or exchange within 7 days of delivery, provided the item is unused and in its original packaging.

How long does it take to process a refund?

Refunds are processed within 5–7 business days after we receive the returned item and verify its condition.

Are Nayab Khatoon bags genuine leather?

Our handbags are crafted from premium PU leather (faux leather) — a durable, cruelty-free, and stylish alternative to real leather.

How should I care for my handbag?

To extend your bag’s life:

  • Avoid exposure to direct sunlight for long hours.
  • Clean with a soft damp cloth.
  • Store in a dust bag when not in use.
Do you restock sold-out items?

Yes! Popular products are often restocked. You can subscribe to our newsletter or follow @nayabkhatoon on social media to get restock alerts.

How can I contact Nayab Khatoon?

You can reach us anytime via:

Our customer care hours are Monday to Saturday, 10:00 AM – 8:00 PM.